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Frequently Asked Questions

Here you'll find the questions we hear all the time about Gazeal and the property exchange process. If you can't find what you're looking for here, check out our Property Tips section.

About Gazeal

What is Gazeal?

Gazeal is a new system for property sales that speeds up the exchange process, reducing it by months. It binds both parties into their offer when they're ready to agree a deal. Neither side can walk away, ensuring security and peace of mind for buyer and seller.

What does Gazeal cost?

The cost of using Gazeal is £250 each for buyer and seller*. The seller only pays upon completion, while the buyer pays when their offer is accepted and the digital legal pack is sent directly to their conveyancer on the same day, saving weeks or even months.

*For properties over £1m, there is an additional 0.1% of property value per £1m per buyer and seller.

What's the catch?

There's no catch! We've simply taken the nonsense out of the exchange process. All the checks and documents are processed up front, which speeds up the process. Then, both sides are legally bound to the deal, so no one can walk away. No time wasters, no stress, no surprises.

How can I Gazeal my deal?

Speak to your agent today to see whether you are able to use Gazeal.

About The Process

What is gazumping?

One of the most common problems first time buyers find when negotiating property is what to do when you get gazumped. Gazumping is the act of sweeping in with a higher offer on a property after the seller has already accepted a lower offer.

Under the current system, gazumping is perfectly legal. Sellers naturally want to get the highest possible price for their property, leaving buyers at a disadvantage.

Gazeal saves you from being gazumped by locking both sides into the agreement. The buyer and seller commit to the offer in a legally binding contract. This means they can't change their mind even if another offer is made.

What are protocol forms?

Protocol forms are completed by the seller. They include property information and fixtures and fittings. The property information forms cover items such as boundaries, neighbour disputes and guarantees. The Fixtures and Fittings forms are a list of items that are included and excluded in the sale.

What is a contract pack?

Also known as a draft contract pack, this is a collection of documents that are collated by the seller's solicitor. They contain:

  • Contract of sale
  • Seller's completed protocol forms
  • Warranties, guarantees, planning permission & building control certificates
  • Title Plan
  • Official copy of the Register Title (Property Deeds)
  • Leasehold Information Pack (if the property is a leasehold)

What are searches?

In order to find out everything about the property you plan to purchase, your conveyancing solicitor will undertake searches within various databases. Searches include the Land Registry and Local Authority information. They'll be checking for planning history, and any potential developments around roads, as well as drainage and mining near the property. The results of these searches can potentially affect the value of the property, so they're very important to both buyers and sellers alike.


Gazeal makes the exchange process faster and easier for people looking to buy a property. Get more information up front so you know there are no surprises and exchange faster to get into your new home sooner.

How Gazeal Can Help You


From the moment your property is listed, Gazeal gathers all the necessary information and searches. This massively speeds up the exchange process. Your deal can even be secured with our legal agreements.

How Gazeal Can Help You

Estate Agent

If you're an estate agent looking to improve your service using Gazeal, visit our dedicated agent website below.

Visit Gazeal for Property Professionals

Looking for something else? We’re here to help.

Contact the Gazeal Customer Support team on +44 (0)207 760 7582 or email us at info@gazeal.co.uk


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